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Gareth - 30 Apr 2004 13:18 GMT

Just a quick question, if some kind soul could help me out. I am looking for
the location of the Scubapro/UWATEC European Headquaters as I have had some
problems with a UWATEC computer and want to make a complaint. I have looked
at the Scubapro and UWATEC web sites but it doesn't say which is the
headquaters.

Any help would be greatly appreciated.

Gareth

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Frank Bruce - 30 Apr 2004 13:38 GMT

> Just a quick question, if some kind soul could help me out. I am looking for
> the location of the Scubapro/UWATEC European Headquaters as I have had some
[quoted text clipped - 5 lines]
>
> Gareth

www.scubapro.co.uk report to http://www.scubapro-uwatec.com/fr/ and are held
by Johnson Outdoors....

Whazzup with it?

/F

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Gareth - 30 Apr 2004 13:53 GMT

Thanks for the info Frank

New Aladin Air Z computer, failed on first dive with "Err" message. Took 5
weeks to get repaired. Failed again after only 10 dives, screen went blank
this time at a depth of 25m, was ok on the next dive then failed again on
the dive after that. Thank goodness for the backup. The computer was
returned 2 weeks ago with a request for a replacement. Since then, silence.
As i'm sure you can understand, I am not a happy camper so want to make a
complaint and copy it to the European HQ. Two failures within 5 months aint
good.

Gareth

> > Just a quick question, if some kind soul could help me out. I am looking
> for
[quoted text clipped - 15 lines]
>
> /F

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rads - 30 Apr 2004 14:18 GMT

>Thanks for the info Frank
>
[quoted text clipped - 8 lines]
>
>Gareth

As an additional data point, I have a mate who got a new Air Z when
the battery in his Air X died.

His new Air Z failed on his first dive.

David

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TerryH - 30 Apr 2004 15:25 GMT

> Thanks for the info Frank
>
[quoted text clipped - 8 lines]
>
> Gareth

Bit late now, but if you have two goes on anythng (especially something as
life-critical as a computer) and it doesnt work both times then you should
demand a full refund from the shop you bought it from. Under Trade
descriptions
you have the right for a refund as the computer has not performed as they
(the
company) has said.

If (on it's return) it still doesnt work or fails, demand a full refund and
buy another
brand.

Not anti-Uwatec by the way, just anti putting up with cr*p. If it's new and
broke
why does anybody accept a repair?????????
Demand a new one!!!!!!!!!!

TerryH

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Gareth - 30 Apr 2004 15:23 GMT

I have told them that I wanted a replacement. I have since heard back that
Uwatec are going to replace it. I'm a bit happier now bit still anoyed at
the time taken and at having 2 failures in 5 months. That said having dived
with Aladin computers for 8 years, I have never had a problem before.

Gareth

> > Thanks for the info Frank
> >
[quoted text clipped - 29 lines]
>
> TerryH

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