I just retuned to Florida, from New York on Song. They are the worst
excuse for an airline I have ever encountered.  I fly 2 or 3 times a
month, and I would never even consider these jokers again.

The lunacy  started when I checked in 1 1/2 hours early and was not
issued a boarding pass, but a "seat request". I then stood in line at
the gate, while they took an hour to handle around 10 passengers. I
wasn't served  until they had boarded 1/2 the plane. I was given a
seat assignment, not in any way related to my confirmed seat
assignments I had made a few weeks earlier.
The flight was 100% full and of course no pillows nor blankets were
available.
I was hungry and ordered a $8 wrap (worth around $3) and requested a
receipt when I paid. I was informed that they to not produce receipts
unless requested at the time the food is ordered. I explained that the
receipt was worth $8 to me. The surly stew stated she would have to
hand write one. Of course it never arrived.

They had a limited number of DISH channels on the plane but they kept
going out every few minutes, so it was impossible to watch anything
that lasted more than a few minutes.

When I arrived in New York, I was told that my bags (containing my
coat) went through Atlanta and would be delivered later to my hotel. I
explained that I didn't have coat  as it was in my bag and in the 20s
out side, and would have to wait. I eventually got my bag and coat  3
hours later and arrived late for my meeting.

The return flight was another bad joke. They board by zones...3 is in
the back, then 2 then 1. The idiot at the gate obviously couldn't
count to 3 and boarded the 100% full flight starting with zone 2, then
zone 3 then zone 1.  Of course there was mayhem with the zone 3 people
trying to get past the Zone 2 people. The flight was heading for West
Palm (God's waiting room) and the many geriatrics added to the
confusion. I hadn't eaten prior to the 11:30 flight. Song heavily
promotes it's on board food sales. In addition they offer no amenities
what-so-ever. The food wasn't bad on the flight to New York, so I
decided I would order. They handed menus to everyone.  I was in row 30
in a 757. It took 1 1/2 hours to get a coke. When the food cart came
by I was asked if I would like to eat. I ordered their special
sandwich of the day. I was informed it was sold out. I ordered the
wrap..also sood out. I ordered the third item, a chicken salad...that
too was sold out. I was then told they were actually sold out of
everything. When I said that I hadn't eaten all day, I was starving
and they had been pushing their menu like crazy, her response was
"Write to the company and ask them to put more food on the plane". I
realized if I didn't control myself, I would probably be placed in
hand cuffs as I lunged for the stews throat.

When the plane landed and the pilot was standing at the door, I told
him how I was really unhappy sitting in a plane for 3 hours with
nothing to eat, because they couldn't get their logistics right. The
only response was from the bimbo stews and that was to move along, you
are blocking traffic.

The worst thing about this is  I booked my flight on Delta, paid for
my flight on Delta but was actually placed on a discount airline by
Delta without my consent.

Beware the next time you book on Delta Airlines. If you see the word
Song anywhere, try another airline...pay a few dollars more, but don't
make the same mistake I did!

With the slightest attempt at customer service, they could have
diffused the situation, but the surly attitude of ALL the flight crew
as well as the pitiful logistics in booking and food service makes
this a bad choice for a vacation to Florida.

YMMV!
Bob Denton
Gulf Stream International
Delray Beach, Florida
www.sinkthestink.com
Manufacturers of Sink the Stink