I sent gear for my girlfriend and me, based on a promised one-week
turnaround. After a month, they send it back with a letter from Tim
Robinson the Repair Service Manager, saying they didn't service our
brands. They have since updated their web site with acceptable brands
and have removed the promised turnaround. I sent him an email that
said in part "Mr. Robinson:
I cannot begin to tell you how upset we are!  We have a dive trip
scheduled for the end of this month.  I seriously doubt we will be
able to find a place and have our gear serviced in time.  Our gear
was sent to you well in advance of our trip in order to ensure that
it would be safe to use on our trip.  Now we will have to rent gear
from the dive operator in Provo.  They use the British Pound down
there, and at today's exchange rate, I shudder to think what that
will cost.  There is no indication on the "4 Piece Annual Service
Labor" web page that there are any restrictions or limitations on
brands you service.  I will be sure to give your service a bad review
on your web site, as well as spread the word to all the Internet dive
discussion groups, dive magazines and dive shops in Fla. and beyond."
Their response was to send me a $50 gift card I had to use at Diver's
Direct. That will not begin to cover the one-week gear rental we had
to pay.