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Scuba Forum / General / October 2003

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Bad Mojo with LeisurePro

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Steve Wilbur - 22 Oct 2003 18:06 GMT
Well, over the weekend I ordered a Suunto Cobra console with compass,
quick disconnect, and case from LeisurePro for $580 (with shipping).
Monday I got an email asking me to call to confirm my address - ok fine, I
called, was told it would ship out that day. Tuesday I got another email -
same thing. I called and was like, "what the hell? we did this yesterday."
Guy said he was sorry, swore it would ship that day and I would get
emailed a tracking number. OK, fine. To this morning, no tracking number.
I called in to find out what the deal was. Was told it was processed, due
for pickup by UPS or some such thing - a tracking number wasn't available
but one would be sent out at 6pm. Definitely shipping today. We'll see how
it goes - but I can say that I'm no inclined to order from them in the
future. I definitely wouldn't order anything from them at the last minute
if I were you.
Michael Sutton - 23 Oct 2003 15:36 GMT
> Well, over the weekend I ordered a Suunto Cobra console with compass,
> quick disconnect, and case from LeisurePro for $580 (with shipping).
[quoted text clipped - 9 lines]
> future. I definitely wouldn't order anything from them at the last minute
> if I were you.

You can get a tracking number from UPS at the time you make out the
shipping ticket.   It's actualy part of the label to have the
tracking number on it.

I don't know why they told you they couldn't get one.   My guess
is that they didn't actually have the shipping ticket filled out yet
and said "they did".

Now you can't actually track the item until it's picked up and
it receives it's first 'scan'.
Steve Wilbur - 23 Oct 2003 17:46 GMT
> You can get a tracking number from UPS at the time you make out the
> shipping ticket.   It's actualy part of the label to have the
[quoted text clipped - 6 lines]
> Now you can't actually track the item until it's picked up and
> it receives it's first 'scan'.

Well, I got an e-mail this morning with the tracking number. It's supposed
to be here on Friday. So hopefully it will show up and I'll get what I
paid for with no misc. BS. In any event, I ordered it over the weekend,
they should have shipped it on Monday and it should have been here on
Wednesday.

On another note, UPS sucks. Their whole tracking system is only updated
once a day. FedEX is MUCH better. (:
Grumman-581 - 28 Oct 2003 22:13 GMT
> You can get a tracking number from UPS at the time
> you make out the shipping ticket.

Following the shipment via the tracking number is kind of interesting...
Usually, you can see it work it's way across the country and know exactly
what day they are going to make it to your house... On one order that Grace
had made a couple of years ago, we watched the package start on the west
coast, get really close to our location here in the Houston area, and then
head east to subsequently end up around Florida or Georgia... Once it passed
Houston, we gave UPS a call to inform them that something had apparently
gone wrong, but the package didn't reverse course until it had pretty much
hit the east coast... Kind of like a continental size tennis match and we
were trying to intercept the ball at the net...

At least I think that was how it went... Come to think of it, it might have
bounced all the way back to the west coast and it needed to be sent back
here again...
Rich Lockyer - 29 Oct 2003 07:15 GMT
>At least I think that was how it went... Come to think of it, it might have
>bounced all the way back to the west coast and it needed to be sent back
>here again...

UPS is really strange about deliveries.  If you do not pay for 3-day
select, you will NOT get it in 3 days.
I've watched packages ship by air out of NY, arrive in Ontario the
next morning, and sit there for 3 full days before they put it on a
truck and run it the 4 miles to my office.
They don't count the pickup day, and they don't count weekends.

If I request ground shipping, again, whatever the chart says is when I
get the package, regardless of where it is one or two days before it's
supposed to be here.

 --- Rich
 http://richlockyer.tripod.com/
Sven - 29 Oct 2003 07:34 GMT
> UPS is really strange about deliveries.  If you do not pay for 3-day
> select, you will NOT get it in 3 days.

They can also be really strange/sloppy/inconsitent about their use of
their InfoNotice (the note they leave on the door). We just had a
delivery that we finally refused in frustration because we couldn't get
a straight answer from their dispatchers. Wonder if labor disenchantment
might be at the bottom of the problems. We'll insist on FedEx for
deliveries from now on.

-Sven
Greg Mossman - 29 Oct 2003 09:42 GMT
> > UPS is really strange about deliveries.  If you do not pay for 3-day
> > select, you will NOT get it in 3 days.
[quoted text clipped - 5 lines]
> might be at the bottom of the problems. We'll insist on FedEx for
> deliveries from now on.

I watched my UPS delivery guy literally kick a Dell computer down my
driveway.  First thing I did was call Dell before I opened the cardboard box
laden with foot holes, as the shipping label stresses to call before opening
if there's any damage.  They waited on the phone while I booted up the
system.  Lucky for UPS it worked.
Grumman-581 - 29 Oct 2003 08:47 GMT
> If I request ground shipping, again, whatever the chart says is when I
> get the package, regardless of where it is one or two days before it's
> supposed to be here.

I've had them arrive early before... When it hits the local delivery
station, it will go out on that date... I've never seen a package just sit
there... Of course, there was that one time when it just stopped there and
kept going towards the east coast the next day... <grin>
Rich Lockyer - 29 Oct 2003 18:15 GMT
>> If I request ground shipping, again, whatever the chart says is when I
>> get the package, regardless of where it is one or two days before it's
[quoted text clipped - 4 lines]
>there... Of course, there was that one time when it just stopped there and
>kept going towards the east coast the next day... <grin>

You're lucky.  They don't run the Ontario center like that.
I had one package requested to go ground.  It ended up going by air to
Ontario, then they took it to some distro center out near Chatsworth
(about 70 miles away), then it went to Long Beach, then back to
Ontario and delivered the next day.

 --- Rich
 http://richlockyer.tripod.com/
Greg Mossman - 29 Oct 2003 09:39 GMT
> UPS is really strange about deliveries.  If you do not pay for 3-day
> select, you will NOT get it in 3 days.

I've paid for 3-day select for an emergency part of an order only to find
that the other non-emergency items in the order, of equal weight and origin,
which were send standard ground, arrived in 2 days.  The 3-day emergency
item arrived in exactly 3 days.  Since then, I've skipped the extra shipping
costs for that vendor.
de Valois - 29 Oct 2003 18:30 GMT
Greg Mossman left this mess on Wed, 29 Oct 2003 00:39:56 -0800 for The Way to
clean up:

>> UPS is really strange about deliveries.  If you do not pay for 3-day
>> select, you will NOT get it in 3 days.
[quoted text clipped - 4 lines]
>item arrived in exactly 3 days.  Since then, I've skipped the extra shipping
>costs for that vendor.

That happens with me and Leisure-Pro all the time. Sometimes I get standard
ground on a next-day basis with them, if I order early enough.

Tao te Carl

"It takes a village to have an idiot." - Carl (c) 2003
Dan Bracuk - 29 Oct 2003 16:17 GMT
Rich Lockyer <rlockyer@linkline.DONTSPAMME.com> pounded away at his
keyboard resulting in:
:UPS is really strange about deliveries.  If you do not pay for 3-day
:select, you will NOT get it in 3 days.
[quoted text clipped - 6 lines]
:get the package, regardless of where it is one or two days before it's
:supposed to be here.

Sounds pretty reliable to me.

Dan Bracuk
If at first you don't succeed, you run the risk of failure.
The Best of rec.scuba http://www.pathcom.com/~bracuk/RecScuba/
Crownfield - 29 Oct 2003 19:19 GMT
> >At least I think that was how it went... Come to think of it, it might have
> >bounced all the way back to the west coast and it needed to be sent back
[quoted text clipped - 10 lines]
> get the package, regardless of where it is one or two days before it's
> supposed to be here.

and Calumet in hollywood can ship me a package via ups ground, and it
arrives the next day.


>   --- Rich
>   http://richlockyer.tripod.com/
Steve - 29 Oct 2003 21:43 GMT
> UPS is really strange about deliveries.  If you do not pay for 3-day
> select, you will NOT get it in 3 days.
> I've watched packages ship by air out of NY, arrive in Ontario the
> next morning, and sit there for 3 full days before they put it on a
> truck and run it the 4 miles to my office.

You didn't think that when they load a plane they just throw in hundreds of loose
boxes of assorted size, do you? Everything gets inventoried and containerized, and
when the container gets logged at a new location the tracking numbers for each piece
in the container are updated based on the assumption that they're still in the
container. That means that when a tracking check for that single LED you ordered says
that it arrived in your town, it's based on the assumption that there's a 1 cubic
inch package buried somewhere in a 50,000 cubic inch container that is definitely in
front ofd the person updating the info. It may only be 4 miles away, but it's not
even close to being ready to go on a truck.

Last summer I placed an online order with a company in Seattle at about 1 AM on a
Monday. When I checked the tracking before going to work on Tuesday it had already
arrived at the Airport 30 miles from here, but was scheduled to be delivered on
Friday. Having never been curious about the intricate details of shipping something
from Seattle to NY I hadn't given any thought to the packing and unpacking of the
containers, and when it still showed a Friday delivery as of Wednesday night I called
to see if I could pick it up Thursday afternoon, since I wanted it before leaving
town on Thursday evening. The very helpful woman I talked to checked her tracking
info, which appears to be a bit more detailed than what they offer to us mere
customers, and said my package was still in the container, and that picking it up
would therefore require that somebody make a special effort to locate it and set it
aside, and would cost me an extra $15. I decided I didn't need it that bad. Anyway,
that's why it doesn't show up quite as soon as you'd think, when it covers the first
2996 miles of a 3000 mile trip so quickly.
de Valois - 29 Oct 2003 15:01 GMT
Grumman-581 left this mess on Tue, 28 Oct 2003 21:13:10 GMT for The Way to clean
up:

>> You can get a tracking number from UPS at the time
>> you make out the shipping ticket.
[quoted text clipped - 13 lines]
>bounced all the way back to the west coast and it needed to be sent back
>here again...

FedEx used to have just one hub in Tennessee, and it was weird to track a
package going from the east side of Manhattan to the west via Memphis.

Tao te Carl

"It takes a village to have an idiot." - Carl (c) 2003
SFM - 29 Oct 2003 20:25 GMT
> FedEx used to have just one hub in Tennessee, and it was weird to track a
> package going from the east side of Manhattan to the west via Memphis.
>
> Tao te Carl
>
> "It takes a village to have an idiot." - Carl (c) 2003

The company I work for at one time would ship items from distribution to the
floor you were on via FedEx. So from the loading dock they would next day
air your equipment via Memphis! Stupid! but as they had fired the
interoffice mail person, the loading dock people took the path of least
resistance. BTW the shipping charges were charged to the receiver.
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