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Scuba Forum / Scuba Equipment / March 2004IDI is out of business??
Anybody knows what happened to IDI? Their website is dead (www.internationaldivers.com), their phones are disconnected. I have IDI BC, just wandering who will provide life time warranty for me? Here is another reason to buy from the Internet - if company is out of business what you do with your lifetime warranty - frame it for the bathroom? Meanwhile you pay double in LDS to have these warranties. -- mike_scuba > Anybody knows what happened to IDI? > Their website is dead (www.internationaldivers.com), their phones are [quoted text clipped - 6 lines] > -- > mike_scuba Well, in your case, "Lifetime Warranty" means the lifetime of the company! You are out of luck. While some of the IDI products were very good, they have been teetering on the edge ever since the founder let it go to the kid. Maybe bad management or maybe just the times, but the last two years closed the deal. There are lots more companies that are going through the same thing. Some closing, some realigning. for that reason, it is best to just pick your stuff based on the quality of the gear ... not the promises of the maker. Just my $.02.  SignatureRay Contreras =-=-=-=-=-=-=-=-=-=-=-=-=- Webmonkey for: http://www.ossystems.com http://www.bobs-garage.com http://www.rayzplace.com > Anybody knows what happened to IDI? > Their website is dead (www.internationaldivers.com), their phones are > disconnected. IDI was purchased by XS Scuba. http://www.xsscuba.com/idi_acquisition.php > I have IDI BC, just wandering who will provide life time warranty for > me? I am sure that your XS Scuba will honor the lifetime warranty. > Here is another reason to buy from the Internet - if company is out > of business what you do with your lifetime warranty - frame it for the > bathroom? Meanwhile you pay double in LDS to have these warranties. Methinks that the possibilty of an internet reseller going out of business is much higher than a manufacturer going out of business. If I were the LDS that sold you the product, I would honor the warranty even if the company went out of business. Disclaimer: I sell XS Scuba products. SignatureMatt matt@gol.com >> Anybody knows what happened to IDI? >> Their website is dead (www.internationaldivers.com), their phones are [quoted text clipped - 18 lines] >If I were the LDS that sold you the product, I would honor the warranty >even if the company went out of business. What would you do if you couldn't get parts? >Disclaimer: I sell XS Scuba products. > >If I were the LDS that sold you the product, I would honor the warranty > >even if the company went out of business. > > What would you do if you couldn't get parts? Since the original poster said that he has a BCD, there are probably several parts that could be replaced if they were standard size, for example, corrugated hose or an inflator, maybe an elbow. In the case of a failure of the bladder, it might be able to be patched by a specialized repair shop (for example, the one I use for drysuits) or a replacement bladder obtained. But in the end, it is basically about making the customer happy, and if it came down to having to replace a BCD with an equivalent product from a different manufacturer, that's what I would do. But I'm sure that there are plenty of IDI parts that could be obtained... SignatureMatt matt@gol.com > IDI was purchased by XS Scuba. > [quoted text clipped - 9 lines] > > Disclaimer: I sell XS Scuba products. Matt, Since you are a dealer for XS you may have been told more than the rest of us, but the page clearly states that it was an asset acquisition and does not say anything about a merger or business purchase. I read (and have been told by other reps) that XS bought molds, patterns, product and parts supply information as well as dealer info. If XS will honor anything left over from IDI, that would be plain PR. But I think it would be wrong to expect it. IDI was one of the first to blatantly sell on the net through their own website as well as to advertise at DEMA for dealers to do the same. They opened every little garage operation they could as well as some very fine dive shops. Most of the dive shops tossed the line when their customers came in with IDI gear obtained off the net or at the taxidermy down the street. I don't know how much that contributed to the downfall but ... Dealers handling warranty problems incur some costs for either doing the work themselves or packing and shipping back to the company. As a dealer for XS, I am sure that you would not like having to handle warranty problems for stuff that you never sold or never will sell. Of course, you probabbly will ... just cuz you are a nice guy!! Just my $.02. SignatureRay Contreras =-=-=-=-=-=-=-=-=-=-=-=-=- Webmonkey for: http://www.ossystems.com http://www.bobs-garage.com http://www.rayzplace.com > Since you are a dealer for XS you may have been told more > than the rest of us, but the page clearly states that it was [quoted text clipped - 4 lines] > honor anything left over from IDI, that would be plain PR. > But I think it would be wrong to expect it. Well, actually not, but am interested to see if they will keep the IDI name or just use the designs, etc. in order to bring out new products to supplement their lines. Since XS is a "new" company, I'm pretty sure that they will work something out to make IDI users happy. > Dealers handling warranty problems incur some costs for > either doing the work themselves or packing and shipping > back to the company. As a dealer for XS, I am sure that you > would not like having to handle warranty problems for stuff > that you never sold or never will sell. Of course, you > probabbly will ... just cuz you are a nice guy!! Hey, Ray, just like you! SignatureMatt matt@gol.com > Well, actually not, but am interested to see if they will keep the IDI > name or just use the designs, etc. in order to bring out new products to > supplement their lines. > > Since XS is a "new" company, I'm pretty sure that they will work > something out to make IDI users happy. They can't afford to. They just bought the assets of Parkway as well to give them a full line compliment of products. If they start paying for old warranty stuff right off the bat, they may just join those companies on the trash heap! Just my $.02 SignatureRay Contreras =-=-=-=-=-=-=-=-=-=-=-=-=- Webmonkey for: http://www.ossystems.com http://www.bobs-garage.com http://www.rayzplace.com |
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